As you will be aware from recent press coverage the vast majority of travel policies provide cover against travel delay and trip abandonment due to specified events. However, delay or abandonment due to volcanic eruption/volcanic ash contamination is not one of these insured events.
Our insurers want to provide members with some practical assistance and have drafted some template wordings (see attached) that members may use in their communication with airlines. This may not fit every circumstance but hope that it will provide some guidance.
Although they have already confirmed the situation in terms of the insurance policy cover, Philip Williams our insurers have worked very hard with Millstream Underwriting Ltd to find a way in which they can assist members with some of their additional expenses. The good news is that they have been able to agree an ex-gratia travel delay indemnity of up to £100 per person (capped at £300 per family). This is subject to the member providing documentary evidence of their flight being delayed for more than 24 hours as a result of the disruption between 15th April and 21st April inclusive.
The documents below provide more specific details for members and, Philip Williams & Co will be sending this to members who have already made contact with them.
Volcanic Ash – Travel Disruption
As you will be aware from recent press coverage the vast majority of travel policies provide cover against travel delay and trip abandonment due to specified events. However, delay or abandonment due to volcanic eruption/volcanic ash contamination is not one of these insured events.
Our insurers want to provide members with some practical assistance and have drafted some template wordings (see attached) that members may use in their communication with airlines. This may not fit every circumstance but hope that it will provide some guidance.
Although they have already confirmed the situation in terms of the insurance policy cover, Philip Williams our insurers have worked very hard with Millstream Underwriting Ltd to find a way in which they can assist members with some of their additional expenses. The good news is that they have been able to agree an ex-gratia travel delay indemnity of up to £100 per person (capped at £300 per family). This is subject to the member providing documentary evidence of their flight being delayed for more than 24 hours as a result of the disruption between 15th April and 21st April inclusive.
The documents below provide more specific details for members and, Philip Williams & Co will be sending this to members who have already made contact with them.
Millstream Volcano Travel Delay May 2010
Volcanic Ash – Millstream Template
If you need any further advice please contact Philip Williams & Co on 0845 230 1656 or volcano@philipwilliams.co.uk